How does spreadsheet import work?
Rentinent maps spreadsheet columns into properties, units, and active tenants through a bulk import flow, so existing records move into the system without being rebuilt by hand.
Frequently Asked Questions
Concise answers to common questions about billing, imports, payments, exports, and portfolio workflows.
Getting Started
What does the Personal tier include?
The Personal tier covers core rent generation, payment allocation, and ledger tracking for up to two properties.
Do I need accounting setup to use Rentinent?
No. Rentinent handles billing math, balance carry-forward, and overdue tracking inside the workflow, so the operating view stays clear without accounting complexity.
Payments & Tracking
How does partial payment allocation work?
When a payment covers only part of a bill, Rentinent records the amount paid and carries the unpaid balance forward automatically.
How does payment correction work?
If a payment is logged incorrectly, voiding it updates the balance immediately while keeping the audit trail intact.
How do utility charges fit into the ledger?
Electricity, water, maintenance, and custom charges live in the same ledger as rent, so the portfolio view stays unified.
What export data is available for accountants?
Rentinent provides clean payment histories, invoices, and ledger records that are ready for review, reconciliation, and tax preparation.
Billing & Data
How is portfolio data protected?
Portfolio data is stored in encrypted cloud infrastructure, with account-bound access and controls around tenant and financial records.
What export formats are available?
Rentinent supports portfolio reports and tenant ledgers in PDF, CSV, and Excel formats for reconciliation and tax prep.
What happens to data after cancellation?
If a subscription ends, portfolio history remains available for export so records can still be retrieved when needed.
Need a workflow detail?
If a workflow is not covered here, the support team can help with setup details and billing questions. Contact support